Safeguarding & Support Services

Our Family Support Worker can offer guidance and support about behaviour management, emotional health and wellbeing, finance and debt management and housing. We run weekly coffee mornings which are a great chance to get to know other families. Throughout the year we also run parenting workshops.

Our Pastoral Mentor works with our children to support them emotionally. Staff or families can refer children or children can refer themselves. Our Pastoral Mentor may work 1:1 or with a small group of children on issues including anxiety, behaviour, confidence and self-esteem and also support children who have been through big life events including adverse childhood experiences. Please see your child’s teacher for further information. 

Access advice and information about specific areas of keeping children safeSafeguarding

A directory of support services - local and national services to support children and families.

Further organisations are detailed below.Safeguarding 2

COVID Advice & Support for Families


The NSPCC website has a lots of advice for parents on how to support your child through this lockdown from being home alone, being safe online, talking to your child if they are worried about COVID-19 to managing tantrums, working through family tensions and taking care of your own mental health.


Keeping Bristol Safe Partnership

The partnership is a group of people that discuss the best ways to keep Bristol safe. They look at keeping children safe, keeping adults safe, and how to protect whole communities.

First Response

0117 903 6444


Anyone can call First Response if they are concerned about a child or young person or if they think they need support.

Keeping Children Safe in Education

Statutory guidance for schools and colleges published by the Department for Education


Info and advice on:

  • Bullying
  • You and your body
  • Deaf or hard of hearing
  • Friends, relationships and sex


Children’s counsellors

0800 1111


Information, resources and advice on keeping your child safe

NSPCC 24 hour Helpline: 0808 800 5000 (free from a landline)

NSPCC Text helpline: 88858 (service is free and anonymous)

Emergency Services - 999


Police non-emergency 101


You should call 101 to report crime and other concerns that do not require an emergency response.


NHS 111 is here to make it easier and quicker for patients to get the right advice or treatment they need, be that for their physical or mental health.

24 hours a day, 7 days a week.

Domestic Violence

Domestic Abuse Bristol City Council

Getting support including support for:

  • Women and girls
  • Men and boys
  • Children and young people
  • If you’re in a same sex relationship
  • If you're a victim of honour based violence or forced marriage
  • Victims of sexual abuse and violence


Next Link

Support for women who experience or have experienced domestic violence


Next Link domestic abuse telephone help lines are open 8:30am – 5:30pm Monday to Friday and 9:30am – 1:00pm on Saturday 0117 925 0680


Bristol Against Violence and Abuse

Includes information on:

  • Domestice abuse and violence
  • FGM



  • Forced Marriage
  • Honour Based Violence
  • Human Trafficking and Modern-Day Slavery

If you need urgent police help through the 999 service but cannot speak

Call 999, you will be connected to a phone operator who will ask which service you need.


On a mobile:

  • if you can’t speak but the operator hears something suspicious, they’ll connect you to a police call handler
  • if you can make some noise, whispering for example, the operator will connect you to the police
  • if you can’t speak, and the operator can’t tell what service you need, they’ll transfer you to the Silent Solution system. This runs a 20 second automated message, and that will ask you to press 55, to be put through to the police


On a landline phone:

  • if you cannot speak and the operator can hear only background noise, they’ll connect your call to the police


East Bristol Foodbank

Office Address Only
32 Stapleton Road
BS5 0QY 

07584 625082




South Bristol Food Bank


81 East Street



0117 9086015


St Paul’s Children’s Centre Food Club

A weekly club which will provide local families with young children a range of affordable food. Families can gain an annual membership for £1 and then be able to purchase a selection of groceries worth £10-£15 for just £3.50 per week.

North Bristol Food Bank

 c/o Ebenezer Church
286 Filton Avenue
BS7 0BA 

0117 9791399

Child Exploitation

Parents Against Child Exploitation

Support for parents and carers whose children are being exploited by offenders outside of the family.


Reporting Child Sexual Exploitation

Signs of CSE and reporting it

Young Carers

Young Carers Bristol City Council

Information on how BCC can support young carers



Young Carers Support Centre

Providing help and support to children aged 8-18, their families and professionals working with young carers in Bristol and South Gloucestershire

Private Fostering

Information on what private fostering is and the law around sharing private fostering arrangements with the Local Authority


Female Genital Mutilation


Information and advice on getting support from FGM

Female Genital Mutilation

NHS information and information about Bristol Community Rose Clinic which is a community-based service that provides specialist care and support for Bristol women who are experiencing problems because of FGM.


To book an appointment, call 07813 016 911 or email

This is a secure email and confidential line where you can leave your contact details.

Homeless or at risk of being homeless


Offering a wide range of help and advice on all housing and homelessness issues


0344 515 1430

Temporary Accommodation

Information and advice on seeking support for temporary accommodation



Advice and support to empower anyone experiencing a mental health problem



Avon Bristol Law Centre

Free, specialist legal help to people who need it most in the SW England & S Wales areas; providing access to justice in social welfare law


0117 924 8662

Bristol Drug’s Project

Free and confidential information, advice and services to support around problematic drug or alcohol use


0117 987 6000

Violent Extremism and Radicalisation

Information and what can you do if you have any concerns about someone you know

Hate Crime

Information and support for people where crimes have been carried out against someone because of their race, religion, sexuality, disability or gender


Human Trafficking and Modern Slavery

What to look out for and how to report it